Managed ICT Services
Managed ICT is the day to day running of your environment: the service desk your staff phone, the patches nobody remembers to apply, the backup that has to work the one time it matters. We operate it under a service level agreement with agreed response times and monthly reporting. Where we manage an environment we cannot also provide independent ICT audit assurance over it, so managed services and ICT Audit are alternative engagements rather than a package.
Service Desk and End User Support
A single number and address for your staff to reach, with every request logged, prioritised and visible to you. Response and resolution targets are set in the service level agreement rather than left to goodwill, and the monthly report shows what was raised and how long it took.
- Logged and prioritised ticketing
- Remote and on site support
- Response targets set in the SLA
- Monthly volume and trend reporting
Network and Perimeter Security
Firewall deployment, configuration and ongoing management, with the rule base reviewed rather than left to accumulate. We handle segmentation, remote access and the alerting that tells you when something is trying to get in.
- Firewall deployment and rule base management
- Site to site and remote access VPN
- Network segmentation
- Perimeter alerting and log review
Server and Infrastructure Management
Physical and virtual server estates, on premise or hosted, kept patched and monitored. We track capacity before it becomes a problem and keep the configuration documented so nothing depends on one person remembering how it was built.
- Server provisioning and patching
- Virtualisation and storage management
- Capacity monitoring and planning
- Configuration and build documentation
Backup and Disaster Recovery
Backups configured against recovery objectives the business actually agreed, and tested by restoring rather than by reading a success report. The recovery runbook is documented so a restore does not depend on who happens to be available that day.
- Backup design against agreed RPO and RTO
- Scheduled restore testing
- Offsite and immutable copies
- Documented recovery runbooks
Monitoring and Endpoint Management
Continuous monitoring across servers, network devices and endpoints, with alerting that reaches a person rather than a dashboard nobody opens. Endpoint management covers patching, software deployment and the asset inventory that supply chain and audit both keep asking for.
- Server, network and endpoint monitoring
- Automated patch deployment
- Software distribution and licence tracking
- Hardware and software asset inventory
Microsoft 365 and Identity
Tenant administration, licence assignment and the identity controls that decide who can reach what. Joiner, mover and leaver activity is where most access findings originate, so we run it as a defined process instead of as ad hoc requests.
- Tenant and licence administration
- Multi factor authentication enforcement
- Joiner, mover and leaver process
- Mailbox and data retention policies
Technology Partners
We hold partner accreditation with the vendors below and deploy and support their products in client environments.
Fortinet
Firewalls, secure remote access and network security across the perimeter and between internal segments.
HPE
Server, storage and networking infrastructure for on premise and hybrid environments.
Veeam
Backup, replication and recovery, including immutable copies and verified restore testing.
ManageEngine
Monitoring, endpoint management, patching and service desk tooling.
